This document lays out the terms and conditions for accessing this website and any transactions carried out on it. These do not in any way affect the statutory rights that you have.

Criterion Audio Ltd owns and operates this website, and any reference to “us”, “we” or “our” refers to Criterion Audio Ltd.

If you have any questions, please contact us at 01223 233730 or at info@criterionaudio.com.

Using this website

We own and operate this website and by using it or placing an order you are agreeing to these terms and conditions, so please read them carefully and retain a copy for your records. You may not use this website if you do not agree to be bound by these terms and conditions.

While we endeavour to ensure that the information on this website is accurate, errors and omissions are expected and we make no warranty in any way regarding the accuracy of information.
We do not warrant that the website will be accessible or that it will be free of bugs, errors, viruses or other defects. We will have no liability of any kind for your use of the website, or the website being unavailable, inoperative or defective in part or in whole.

We will have no liability of any kind for loss of or damage to information processed through the website.

Placing orders

When you place an order for items on this website, you are making offer to purchase those items from us under these terms and conditions and this offer is subject to acceptance by the us. We may choose not to accept your offer for any reason and we do not have to explain our reason.

If you order an item which is not in stock you are accepting the indicated lead time on the website for that item. We will let you know if the lead time changes and if it increases you may choose to wait until the items are in stock or cancel the order and receive a refund.

Purchases will be accepted by us only when payment has been received by us and a delivery date has been agreed.

For some orders we will only be able to send items to you at the registered billing address of your credit card or similar confirmed address for other payment methods.

While we endeavour to avoid this, an error may occur and items may be priced incorrectly or described inaccurately in which case we will not be obliged to supply the items at the incorrect price or in accordance with the inaccurate description or at all. We reserve the right to correct any errors from time to time. In this case, we will at our discretion either contact you to cancel your order and refund the price you have paid or contact you and ask you whether you wish to continue with the order at the correct price and/or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.


If you need to return a purchase, please contact us before returning goods in person or by post.

Returns costs are at your expense but please contact us if you would like us to arrange return shipment at your cost.

For us to issue a refund for a returned item, the item must be returned in original, undamaged condition, with:

  • a receipt from us for that item,
  • the original, undamaged box
  • all original, undamaged packing, and
  • all original, undamaged accessories.

We may refuse to refund the returned item in full or at all if in our reasonable opinion it is returned to us in a damaged, incomplete or unsaleable condition.

General terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Changes to these terms and conditions

We may make changes to our site, policies, and these terms and conditions at any time.

If any provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then that provision will be severed and you agree that the remainder of the terms and provisions will continue in full force as though they had been agreed with the invalid, illegal or unenforceable provision eliminated.

Force majeure

We will not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control. This includes acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.